Every call and message becomes a clear, readable record
Every forwarded call — orders, bookings, questions — arrives as a transcript with an AI summary, and shop orders and buyer chats arrive alongside them. All your voice and text conversations, in one inbox
50+
languages auto-detected per call
24/7
call capture
Calls & orders inbox
Maria Chen
2 min agoReordering the usual Tuesday delivery; confirming the address.
Harbor Bakery Wholesale
18 min agoPlaced a structured order for Friday pickup; asked in chat about carton sizes.
Unknown caller
41 min agoLeft a message asking to confirm tomorrow's pickup time.
AI call summary
Generated from a completed recording
Confirm the delivery details and reorder the usual Tuesday order.
Tuesday delivery, same address as last time.
Caller asked whether Mandarin support is available.
Draft a reply confirming the order and delivery window.
Hi Maria, confirming your usual Tuesday delivery to the same address. We'll have someone who speaks Mandarin call if needed.
Copy-only — you send it yourself, there's no automatic send.Orders shouldn't depend on how they arrive.
Some customers call — and land in voicemail with item lists someone has to replay by hand. Others would rather order from a catalog than call at all. Gvoca captures both kinds in one inbox.
After-hours calls
Calls that land in voicemail overnight are recorded, transcribed, and waiting in the inbox by morning.
Voicemail backlog
Skim transcripts and summaries instead of replaying hours of messages to reconstruct orders.
Buyers who'd rather not call
Invite them to your shop — they order from your catalog and chat in-app, and the order arrives already structured.
Two ways orders reach your inbox.
Voice orders and Shop orders are equal channels, not stages of a funnel — customers pick whichever suits them, and both land as ready-to-process records in one place.
Forward the call
Keep the number you already advertise. Point your carrier's call forwarding at your Gvoca number and completed calls are picked up automatically — customers never see the change.
Transcribe and summarize
Gvoca turns every recording into a clean transcript, caller intent, and a short AI summary your team can scan quickly instead of replaying the call.
Follow up fast
Review the transcript, then copy an AI-drafted reply or a saved quick-reply template and send it to the caller yourself.
List your catalog
Add products, prices, and photos to your shop, then invite the buyers you want ordering from it.
Buyers order and chat
Invited buyers place structured orders from your catalog and message you in-app as the order moves from placed to completed.
Fulfill from one inbox
Shop orders land next to your forwarded calls, so there's no separate app to check for a second order channel.
Built for customer conversations your team should treat carefully.
Signed Twilio webhooks, tenant-scoped data access, a blocked caller list, and automatic reconciliation help keep operations tidy as your call volume grows.
Tenant-scoped database access
Blocked numbers dropped before recording
Automatic missed-webhook reconciliation
30-day cooldown before a number is released
Pick the modules you need.
Three modules, billed monthly. Start with Call and add Shop or Team whenever you're ready — combine them in any mix.
Call
$90
/ month
The forwarded-call inbox — every call recorded, transcribed, and summarized.
Forwarded-call inbox with recordings
AI summaries & key terms
Never let an order get lost in voicemail
Shop
$90
/ month
An online shop your buyers order from, with structured orders in the same inbox.
Online shop with your product catalog
Structured orders from your buyers
In-app order chat with push notifications
Team
$20
/ month
Invite staff and manage more than one store from a single account.
Invite staff members to your store
Appear in members' store switcher
Shared visibility into the call inbox
A few practical answers.
Short answers for merchants deciding whether Gvoca fits how they take phone orders.
Do I need a new phone number?
No. Keep advertising the number you already have. Forward it to the Gvoca number assigned to your store, and Gvoca stays invisible — customers only ever see and dial your original number.
Can regular callers get different treatment?
Yes. Add frequent callers as Contacts to set their preferred language, keyterms, and summary style. Everyone else uses your store's defaults.
What happens if a webhook is missed?
The scheduler reconciles recent Twilio recordings on a regular interval, so a dropped webhook doesn't mean a lost call.
How do structured orders work?
With the Shop module, buyers you invite order from your catalog and message you in-app as the order moves from placed to completed — no phone call needed for that order.
Give every phone order a clean record.
Start with the Call module, watch the transcript and summary flow, and add Shop or Team when you're ready.